Andrea and the Pack Haven dogs on an Arizona trail at sunrise
Our Story

Welcome to the Pack

Where every adventure becomes a memory, every memory becomes a story, and every story becomes part of the Pack.

A Letter From Our Founder

A Letter From Our Founder

My connection with dogs began long before PackHaven had a name.

When I was a child, I had a Great Dane named Nikki. Nikki was my everything. When my mother told me we were moving to California, Nikki couldn't come with us and would be staying with my uncle.

Before my mother took her there, I whispered our home address into Nikki's ear. In my child's mind, I needed her to know where to find me.

The next morning, Nikki came home.

I remember running to her completely convinced that she had listened to every word I whispered and found her way back to me. Of course, my mother had to take her back again — but I never forgot that feeling: the joy of seeing her return, followed by the heartbreak of having to say goodbye again.

Years later, Charlie came into my life during a period of awakening and change. He was just over eight weeks old and seemed to struggle with being separated from his brother.

Then came Midnight.

At a Thanksgiving gathering at work, I met an energetic little puppy about the same age as Charlie. I overheard his owner discussing taking him to a pound or sending him to his daughter in Las Vegas. Without much hesitation, I asked if he would sell him to me.

He called the next morning. We met at a coffee shop, and Midnight came home.

Charlie and Midnight's kennels sat beside one another for the first few days. Almost immediately, Charlie became more active. He showed Midnight around his new home and even taught him how to use the doggie door.

They've been inseparable ever since.

PackHaven grew from those experiences — the belief that dogs listen, remember, teach, comfort, adapt, and form relationships every bit as individual as our own.

We don't want to simply know a dog's feeding schedule or kennel number. We want to know who they are.

Because when someone trusts PackHaven with a member of their family, that trust means everything.

— Andrea, Founder, PackHaven Pet Care

Andrea Harris's signature

Andrea — Founder, PackHaven Pet Care

The Inspiration

Meet Charlie & Midnight

The two dogs who taught us that dogs teach, comfort and adapt.

Charlie, German Shepherd × Golden Retriever · The Gentle Guide

Charlie

German Shepherd × Golden Retriever · The Gentle Guide

Charlie is affectionate, observant, patient and naturally nurturing. When Midnight first came home, Charlie helped him adjust, showed him around and even taught him how to use the doggie door. His personality represents one of PackHaven's central beliefs: dogs don't simply live beside one another — they communicate, teach and form their own relationships.

Midnight, Husky × German Shepherd · The Adventurer

Midnight

Husky × German Shepherd · The Adventurer

Midnight arrived as an energetic little puppy and quickly became Charlie's constant companion. Curious, expressive, intelligent and always ready to explore, Midnight brings the adventure to the pair. Where Charlie often provides the calm and guidance, Midnight supplies the energy and curiosity. The two have been nearly inseparable since the beginning.

The Team

Meet the Pack

Certified, background-checked, endlessly patient — the Pack Guides who care for your family member.

Our Pack Guide profiles are being polished right now. Come meet the team in person at a free Meet & Greet.

Our Commitment

The Pack Haven Promise

Eight promises we make to every Pack Family, every single visit.

Compassion

We treat every Pack Member like family — never like an appointment on a schedule.

Safety

CPR and First Aid certified guides, secured spaces, and GPS-verified visits on every adventure.

Communication

You hear from us with photos and real words after every visit — never silence.

Personalized Care

Written care plans for meals, meds, routines, and quirks. We follow your dog's normal.

Adventure

Trails, sniff walks, splash time, and play sized to your dog's pace and personality.

Transparency

Honest reports, honest pricing, honest answers — including the hard ones.

Respect

Your home, your family, and your dog's boundaries are honored without exception.

Excellence

Ongoing training, certifications, and standards we review constantly and never lower.

Mission

Our Mission

To care for every Pack Member as if they were our own — with compassion, transparency, and joy — so that families never have to choose between their lives and their dog's wellbeing.

Vision

Our Vision

A world where every dog is known by name, where care is measured in memories, and where Pack Haven is the standard families and caregivers hold everyone else to.

What Guides Us

Core Values

The eight values behind every decision we make.

Compassion

Kindness first, always — for dogs, families, and each other.

Safety

Every decision passes the safety test before anything else.

Trust

Keys, homes, and family members. We earn it daily.

Integrity

We do the right thing when nobody is watching — especially then.

Community

A pack is stronger together, on the trail and in town.

Adventure

Joy is a care standard, not a luxury add-on.

Innovation

Better tools, better care — we build what our families need.

Excellence

Good enough is never the finish line.

By The Numbers

Why Families Choose Pack Haven

Real numbers from real adventures — updated straight from our care records.

2+
Pack Members Served
5+
Happy Families
1+
Adventures Completed
9+
Photos Shared
0+
Miles Walked
0+
Treat Batches Baked

Our Journey

Our Story & The Road Ahead

Where PackHaven came from, and what we are building next.

  1. Childhood

    Nikki

    Childhood

    The bond that started it all — a Great Dane who came home the morning after goodbye.

  2. Charlie

    Charlie Comes Home

    A new companion

    A new companion during a season of personal change.

  3. Midnight

    Midnight Joins the Pack

    One spontaneous decision

    One spontaneous decision creates an inseparable pair.

  4. 2026

    PackHaven Takes Shape

    Today

    The idea becomes a structured pet-care company and technology platform.

  5. Coming Next

    The First PackHaven Property

    Coming next

    Boarding, daycare, trails and purpose-built care.

  6. Future — Vision

    PackHaven Foundation & Expansion

    Future vision

    Rescue partnerships, community programs and additional locations.

Giving Back

Community Impact

The future Pack Haven Foundation — because a pack takes care of its own, and everyone else's too.

Volunteer Work

Pack Guides get paid volunteer hours to serve local shelters and rescues.

Rescue Partnerships

Free boarding and transport support for partner rescues during intake surges.

Adoption Events

Quarterly adoption days hosted at Pack Haven with meet-and-greet support.

Community Hikes

Free monthly group hikes open to every dog in the neighborhood, client or not.

Charity Drives

Seasonal fundraising for emergency veterinary care funds.

Pet Food Donations

Every treat batch sets aside product for local pet food banks.

With Love, 🐾

Your Pack Haven Family 🐾